Your privacy and the security of your personal health information is our top priority. Learn how we protect, use, and manage your data.
The Rashtriya Grah Sabha (RGHS) Health Services is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare services and digital platforms.
We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable healthcare privacy regulations in India. Your protected health information (PHI) is handled with the highest level of security and confidentiality.
End-to-end encryption for all medical data
You control who accesses your health information
Only authorized healthcare providers can access your data
In the unlikely event of a data breach, we have comprehensive response procedures:
You have the right to request and receive copies of your personal health information. Access is typically provided within 30 days of your request.
You can request corrections to your personal health information if you believe it is inaccurate or incomplete. We will review and respond to your request.
You can request restrictions on how we use or disclose your health information, though we may not be able to agree to all requested restrictions.
You can request that we communicate with you about your health information in a specific way or location to maintain your privacy.
You can request a list of disclosures we have made of your health information for purposes other than treatment, payment, or healthcare operations.
You can request a copy of your data in a portable format or request deletion of certain information, subject to legal and medical record retention requirements.
Online Portal:
Access your patient portal to view and manage your health information 24/7.
Written Request:
Submit a written request to our Privacy Officer for formal privacy rights requests.
Phone Support:
Call our privacy hotline at 1800-RGHS-PRIVACY for assistance with your rights.
In-Person:
Visit any RGHS facility and speak with our patient services representative.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance with privacy-related concerns, please contact our dedicated Privacy Office.
Dr. Priya Sharma, MD, CIPP/US
1800-RGHS-PRIVACY (Free)
Available 24/7 for urgent privacy matters
privacy@rghs.gov.in
Response within 48 hours
RGHS Privacy Office
Block-A, 2nd Floor, AIIMS Campus
Ansari Nagar, New Delhi - 110029
India
If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the appropriate regulatory authorities.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through your registered email address and by posting the updated policy on our website.
Major changes sent directly to your email
Advance notice for significant policy changes
Previous versions available for reference
Current Version: 2.1 | Effective Date: January 1, 2024
Last Updated: January 12, 2024 | Next Review: July 2024