Help & Support Center

To book an appointment: 1) Go to the Appointments page, 2) Select "Book Appointment", 3) Choose your preferred doctor and specialty, 4) Pick available date and time, 5) Fill in patient information, 6) Submit the form. You'll receive a confirmation email within minutes.

Yes, you can reschedule or cancel appointments up to 24 hours before the scheduled time. Go to "Upcoming Appointments" section and click the "Reschedule" or "Cancel" button next to your appointment.

For emergencies, call our 24/7 helpline at 1800-RGHS-HELP or 108. You can also use the "Emergency Booking" feature on the appointments page for urgent medical needs.

Your medical records are available in the "Medical Records" section. You can view, download, or share your records securely. All records are encrypted and require your authentication to access.

Digital records are available immediately. Physical record requests are processed within 24-48 hours. Rush requests for urgent medical needs can be expedited.

RGHS provides cashless treatment at 500+ empaneled hospitals. Show your RGHS card at registration. For non-empaneled hospitals, pay first and submit reimbursement claims with original bills.

Required documents: 1) Original bills and receipts, 2) Discharge summary, 3) Prescription and diagnostic reports, 4) RGHS card copy, 5) Bank account details for reimbursement.

Click "Forgot Password" on the login page, enter your registered email or phone number, and follow the instructions sent to reset your password securely.

Go to your profile settings, click "Edit Profile", update the required information, and save changes. Some changes may require verification via email or SMS.

Bring: 1) RGHS card and photo ID, 2) Previous medical records and prescriptions, 3) List of current medications, 4) Insurance documents, 5) Any specific test results or referral letters.